Institute settings

Ask an admin to correct the time zone, change the low-attendance threshold, or turn learner reminder and grading emails on or off. Explain which class, report or notification is affected.

An admin controls the institute logo, custom domain and white-label branding. Use the address they provide; you do not need another account for the institute’s custom domain.

If you need AI hints, AI drafting or labs, ask whether the service is available and enabled for your institute. Hints may also be disabled for a particular batch or assessment; they are never available during exams.

An admin connects an external learning record store (LRS) for xAPI results. For missing records, send them the relevant activity link and time so they can check delivery.

Each form belongs to the institute shown when Settings opened. If you switch institutes in another tab, an old form is refused: copy any edits you need, then reload Settings.

1. Open Institute profile to edit the institute name, address, city, region, country, contact phone or email and description.
2. Choose Save institute profile. Names must be unique; correct any highlighted errors before saving again.
3. Name changes also appear on certificates, reports and white-label emails. They do not change your subscription or custom-domain address.

Links to staff pages need a sign-in.

1. Set Low-attendance threshold (%) to a whole number from 0 to 100 and choose Save attendance threshold. Attendance reports flag learners whose attendance is below that percentage.
2. Choose the institute time zone, then Save time zone. Weekly classes keep the same clock time. Existing quiz windows and assignment deadlines keep their original moment and display in the new zone.
3. Review the batch timetable and upcoming deadlines after a time-zone change. Change an individual batch’s schedule from its own page when needed.

Links to staff pages need a sign-in.

Change the institute name and contact details under Institute profile. Logo and colour settings are separate from the paid white-label option.

1. Under Branding, upload a PNG, JPEG or WebP logo up to 1 MB. Choose a colour with the picker or enter # followed by six hexadecimal digits, then check the preview.
2. Choose Save branding. The logo and colour are used on certificates, learner reports and the custom-domain header.
3. To remove the logo, select Remove the saved logo and save. Leave the colour blank to remove the custom colour.

Links to staff pages need a sign-in.

1. Under Late work, choose whether to Accept hand-ins after the due date, and optionally Refuse hand-ins after a number of days, a Penalty per day late (%) and the Lowest mark it leaves (%). Choose Save late-work rules. Every assignment follows these unless it has its own.
2. With no cut-off and no penalty, late hand-ins are only marked late. A penalty applies to the mark when work is graded; staff can waive it for one hand-in.
3. Under Regrade requests, choose whether Learners may ask for a regrade and for how many days after they see the mark (1 to 90). Choose Save regrade requests. Each assignment and quiz also has its own Accept regrade requests switch.

Links to staff pages need a sign-in.

Institutes that existed before class reminders start with them off; new institutes start with The day before.

1. Under Class reminders, choose Off, The day before, Two hours before or Both, and choose Save class reminders. The preview shows the email a learner (or a parent) gets.
2. Under Time off, add a name and the first and last day, such as a winter break, and choose Add time off. Every batch’s classes in those days are off: nobody is reminded and no register is kept. Leave Email learners (and families) ticked to tell everyone with a class in it once.
3. Remove time off to put its classes back on. To call off one batch’s class instead, cancel it on the batch’s page. One teacher’s own time off is asked for and decided on the calendar.

Links to staff pages need a sign-in.

The form takes enquiries for children only when your institute teaches children (under Children). It asks only the parent’s own details about a child until the platform turns on asking for the child’s first name, age and level.

1. Under Enquiry form, tick Take enquiries and choose Save enquiry form. The address is made from your institute’s name; change it if you like (old links keep working). Copy the link to share it, or use /enquire on your own web address.
2. Choose which courses parents can pick; they can always choose "Not sure yet".
3. Add your own questions after the standard ones (name, email, phone, who the lessons are for and the course): a short answer, a paragraph, one choice, tick boxes, a dropdown, a date or a number, each required or optional, up to 20. Move them up or down, or remove one; enquiries already sent keep their answers.

Links to staff pages need a sign-in.

Everything is shown as you type it, without formatting or links. Search engines list the page once you subscribe; during a trial or on the free plan it is kept out of them.

1. Under Website, write a headline, a few paragraphs about you (leave a blank line between them) and how to get in touch, tick Publish the page and choose Save website. Copy its link to give out as your website.
2. It lists the courses your enquiry form offers, with the days and times of their running and upcoming batches, never the batches’ names or learners. While your enquiry form takes enquiries, it has an Enquire about lessons button.
3. Your address shows only if you tick Show your institute’s address. The page shares its web address with your enquiry form; on your own domain it is what visitors see first.

Links to staff pages need a sign-in.

This switch controls learning notifications. It does not turn sign-in or invitation emails on or off. Class reminders have their own setting. Lesson notes, board posts you choose to email, messages to one learner, cancelled classes and time off you tell learners about are sent whatever it says, as staff chose to send them.

1. Set Email learners about their work and choose Save email setting.
2. When enabled, learners can receive reminders a day before an assignment is due or a batch quiz closes, and notifications when work is graded or returned.
3. If a message is missing, check the learner’s email, the relevant deadline or grading event, and their spam folder. Contact support if delivery still fails.

Links to staff pages need a sign-in.

The Settings notice explains what is sent to Anthropic and shows the included usage limits. Hints send the question, code and output. Check the notice before enabling hints.

The Safeguarding lead receives AI-hint concerns; Every admin sends them to the admins. These records are for staff to review, not an automatic decision about a learner. If the section says Unavailable, contact support about service availability.

1. When Available, set Let learners ask for AI hints. Read the data-sharing notice on the form, select a Safeguarding lead or Every admin, then choose Save AI hints setting.
2. Hints support lesson code and eligible quiz practice. Graded quizzes need staff to allow hints; exams never allow them. You can turn hints off for a batch under Batch settings.

Links to staff pages need a sign-in.

When Available, an admin sets Let staff draft quizzes and lessons with AI in Settings and chooses Save AI drafting setting. It is off until then, and it is a separate switch from learner hints and labs. Once it is on, admins and instructors find Draft with AI in Questions and on the lessons they can edit. Instructors: ask an admin whether drafting is available and enabled for your institute.

Drafting sends what staff type and the material they give to Anthropic; nothing about learners is sent. The Settings notice shows what is sent and the included usage limits. Staff must review a generated draft before adding it to a course or assessment. Nothing from a draft reaches learners automatically, and learners never use drafting.

When the labs service is available, Settings shows Let learners open labs. Read the resource and file-retention information, set the switch and choose Save labs setting. Lessons also need lab content for learners to open.

If the section says Unavailable, contact support. Enabling AI hints or drafting does not enable labs.

Links to staff pages need a sign-in.

Use the record value shown for your account; do not copy a target from another institute or an old example. Custom domains stay on their own institute when someone belongs to multiple institutes. To replace a verified address, add the new CNAME first, enter the new address, confirm replacement and choose Verify and replace address. The old address stays live if verification fails. Once the switch succeeds, old links stop working. Removing an address also requires confirmation.

1. Manage custom domains from Settings on the main site so the page stays available when you change the address. If you started on your custom domain, follow Open main-site Settings, sign in if needed and choose the same institute.
2. Custom domains are available once you subscribe. Under Custom domain, enter a subdomain you control, such as learn.example.org, and choose Save address. A bare domain cannot be used.
3. Add the exact CNAME record shown in Settings at your DNS provider. If using Cloudflare, set it to DNS only (grey cloud).
4. Allow time for the DNS change to reach the service, then choose Check DNS. Read any error shown while the state is Waiting for DNS.
5. When the state is Live, open the address and verify your institute appears. If the domain becomes Paused because the subscription ended, use the main site and review Billing.

Links to staff pages need a sign-in.

White-label branding does not edit the institute’s stored name or configure your own email-sending domain. Edit Institute profile if the stored name needs correcting.

1. Once subscribed, open White-label branding and select Show our name, not The Skill Site’s, to our learners.
2. Optionally enter a Reply-to address for learner emails, then save that section.
3. Check your custom-domain pages and learner emails. They use the institute’s name; email is still sent from the platform’s address, with replies directed to your chosen address.

Links to staff pages need a sign-in.

Statements include lesson completion, graded quizzes and assignments, SCORM outcomes and issued certificates. They identify learners by email address, so use an LRS authorised by your institute to receive those records.

1. Under Learning record store (xAPI), enter the public HTTPS xAPI endpoint, key and secret supplied by your LRS.
2. Choose Save LRS connection before Test the saved connection. The test uses the saved details and sends a test statement to the LRS.
3. Check the waiting count, last-sent time and any delivery error. After fixing the connection, save it again to retry statements that ran out of attempts.
4. For the same server address, leave Secret blank to keep the saved secret. A change to another server address needs the secret again.
5. To disconnect, clear the endpoint, confirm that unsent statements will be abandoned, and save. Future delivery stops and unsent queued statements are abandoned; they will not be forwarded to a later connection.

Links to staff pages need a sign-in.