Billing and plans

The trial allows up to 30 learners and 10 staff, including the first admin and pending invitations, with up to 40 additions in any 24 hours. Learners from LMS connections and the API count towards the limit too.

A trial that ends without a subscription continues on the free plan: the first admin can run the institute with up to 30 learners. Other staff cannot open the institute’s pages until it subscribes. Learners and their work stay in place.

The trial and the free plan hold 10 GB of files. Past that, staff cannot upload more until you subscribe or add file space; learners keep a little extra room so a class is never stopped mid-lesson.

An expired trial does not start a 60-day data-erasure countdown. The free plan has no support response-time promise.

Teacher is for teachers, tutors, studios and schools that teach: $9 a month for the first teacher and $3 for each extra, with unlimited learners and 25 GB of files for each teacher. It leaves out the features built for training providers (clients, the API and LMS connections, apprenticeship hours and similar); Billing lists any you use before it lets you choose Teacher.

Training is for providers who run intakes of learners: Training 50 at $99, Training 100 at $249, Training 200 at $399 a month by monthly active learners, with every feature. Above 200 learners each extra costs $1.75. A month with 10 or fewer learners between intakes is $49.

Teachers are the admins and instructors on your staff. Learners, clients and waiting invitations are never counted.

1. Open Billing and review the recommended starting plan. Choose the plan that fits your next intake.
2. Continue to Stripe, check the price and tax, and complete checkout. Starting a paid subscription ends any remaining trial immediately.
3. Return to Billing and wait for payment confirmation. If it is still pending, use the status or retry controls shown there; do not start a second checkout while a payment is processing.
4. When confirmed, Billing shows the paid plan and renewal date. If checkout was cancelled or expired, return to Billing and try again.

Links to staff pages need a sign-in.

The starting plan covers your first paid period. From the first renewal, the band follows monthly active learners, not simply the number enrolled. Billing shows an estimate until renewal; exceeding a band does not block learners.

Use Manage billing for payment methods, invoices, tax details and cancellation. Cancellation takes effect at the end of the paid period. If cancellation is scheduled and you want to continue, use the undo-cancellation control shown in Billing.

Links to staff pages need a sign-in.

A Teacher subscription is priced by the teachers on your staff when you subscribe and again at each renewal, so adding or removing a teacher changes the next invoice, not the current one.

Move between Teacher and Training from Billing at any time: the change is immediate and Stripe credits the time left on the old plan against the new one on your next invoice. Teacher is refused while you use a training feature; Billing lists what to archive or switch off first. A move is also refused while your files would not fit in the file space of the new plan, which Billing shows beside each move: add file space first.

Every plan holds an allowance of files: uploads, recordings, handed-in work and course packages. Billing shows what you have used. You are emailed at 80 per cent and at 100 per cent, and daily while you are over. At 100 per cent staff cannot upload more; learners can go on a little further.

To add room, choose extra file space on Billing: $5 a month for each 50 GB, up to 20 blocks. It is prorated and starts at once. Nothing you have stored is ever deleted to make room; to lower the blocks, your files must still fit. Your allowance follows your plan at each renewal, so if the next one gives less room than your files take, the email before it says so.

After a payment failure, full access continues for 14 days. Staff then have read and export access; after 21 days, learner access is paused.

If the subscription is still open, an admin should use Manage billing to update the payment method and settle the payment. Paid access returns when payment is confirmed.

If Stripe has ended the subscription, the admin must choose a plan and subscribe again from Billing. Paying an old invoice alone does not restart an ended subscription.

Staff can view and export retained records, while learner access is paused. Data erasure becomes due 60 days after the subscription ends; use the date shown in the account notice to plan exports.

This paid-subscription retention rule is separate from an unpaid trial continuing on the free plan. Contact support if you need help exporting before the displayed deadline.