Help centre

Progress and certificates

Admins: Review learning and outcomes across your institute. Lesson completion, assessment outcomes and certificates are separate records.

Instructors: Review the progress and results of learners in your assigned batches. Reports keep each batch’s learning history separate.

Review a learner’s progress

  1. Open a batch, then Progress. Choose a learner to see their quiz results, assignments, attendance and off-the-job hours.
  2. Quiz reporting uses the best attempt; assignment reporting uses the latest hand-in. Lesson and module progress belongs to this batch, even if the same learner takes another batch of the course.
  3. Use Print to save the learner report as a PDF. Export batch progress or assignment grades as CSV from their respective pages.

Links to staff pages need a sign-in.

Understand the batch outcome

The Gradebook places every learner against each quiz and assignment. A learner passes the batch outcome when they pass every assessment set to count towards it. Each counted assessment needs a pass mark.

Learners see their own results under My marks. A completed lesson progress bar does not by itself mean the learner passed all assessments or has a certificate.

Attendance and learning hours

Use the batch’s Attendance page to mark sessions and print a register. The attendance report brings sessions together for the batches you can access.

Off-the-job hours use the session timetable and attendance marks, including recorded minutes where entered. Check the planned hours and session dates before exporting evidence.

Links to staff pages need a sign-in.

Issue or revoke a certificate

  1. Open the learner’s batch report and review their work and outcome.
  2. When they have finished, issue a certificate. This records batch completion and emails a verification link.
  3. Anyone with the link can verify the certificate. Revoking it keeps the record while marking it revoked.

Common problems

Why does a learner have different progress in two batches?

Progress is tracked per enrolment. Use the correct batch when reviewing lessons, notebooks, SCORM work and reports.

Why isn’t the outcome Passed?

Check every assessment that counts towards the outcome, its pass mark and the learner’s reported result. Pending grading or a failed counted assessment can prevent a pass.

Try it with your next cohort

Start a 30-day free trial with up to 30 learners and no card, or see the demo for your kind of class and book a call with us.