Create a batch
Admin- Create or check the center under Centers. It can represent a physical or virtual location.
- In Batches, choose Create batch. Select a published course, center, lead instructor, dates and learner capacity.
- Add the weekly timetable, room and optional HTTPS class links. Check the institute time zone before saving.
- Resolve any room or instructor schedule conflicts. Capacity cannot be reduced below the current enrolment.
Links to staff pages need a sign-in.
Manage teaching centers
AdminA center is an online or physical teaching location. Its overview shows open batches, retained history, enrolments and the next class for up to five batches in your institute’s time zone.
Online centers allow parallel classes. Physical centers check room bookings; a batch without a room reserves the whole center during its scheduled sessions. Instructor timetable conflicts are still checked for both types.
- Choose Add center, enter its name and country, and select Online center when applicable. A physical center also needs an address and city; state or region is optional.
- Open a center and choose Create batch here to preselect it. Add rooms, weekly sessions and online meeting links on the batch.
- Use the batch status filter to browse completed and cancelled history. Move, complete or cancel upcoming and in-progress batches before archiving the center.
- Archiving preserves history and removes the center from new-batch choices. Completed and cancelled batches can keep that center when edited or restored. Restoring closed history also retains former instructors; restoring upcoming or in-progress delivery requires active teaching staff and an active center. Restore the center when needed. Shared centers can be used for batches, but support must change their details or archive them.
Links to staff pages need a sign-in.
Assign the teaching team
Admin- Add or invite staff under Instructors first. They must have an active staff membership before you can assign them.
- Choose the lead instructor under Edit batch. From the Teaching team card, open Manage teaching team to add co-instructors or teaching assistants.
- Co-instructors and assistants can work with the assigned batch. An assistant assignment alone does not allow changes to its course curriculum.
Links to staff pages need a sign-in.
Enrol learners
Admin- Add learners to the institute through Users or CSV import. For existing accounts, wait for them to accept the invitation.
- Open the batch, expand Add students, search for eligible learners and select the people to enrol.
- Check the result for each learner. Full, completed, cancelled or archived batches do not accept new enrolments.
- If a staff member also needs to learn, enable their learner access in their membership before enrolling them.
Links to staff pages need a sign-in.
Run a class
- Open the batch overview to check the next class, teaching team, student roster and lesson progress.
- Use Attendance to mark a session and print its register. You can also import a Zoom or Teams participant report from the batch; learners are matched by email.
- After a lesson, open "Add a note" under a learner in the register to write what you covered and what to practise. Saving emails the note to the learner (or a child’s parents) and shows it on their course page; the private note stays with staff. To write to one learner or family, choose Message beside them in the roster.
- To have learners log their practice between lessons, open Batch settings, tick Learners in this batch log their practice, and set a goal if you want one: days a week, alone or with minutes a day. Learners log on their course page, by minutes or a timer. Open Practice on the batch to see each learner’s week, those who did not practise first, and to set one learner’s own goal; the register shows each learner’s practice in the 7 days to the session. Practice never counts towards a grade. Beside the log, learners open a metronome, a tuner and a drone; they work in the learner’s browser and keep nothing they hear.
- Open Quizzes or Assignments to set work, and Progress or Gradebook to follow results. Learners see their own batch progress, upcoming assignments and class links in My Courses.
Links to staff pages need a sign-in.
Pace the course: a learning path
- Open Learning path on the batch. Under When modules open, choose for each module From the start, On a date (within the batch’s dates) or Days after each learner starts. Days count from the batch’s start, or from the day a learner joined if that is later, so someone who joins a running batch gets the same spacing. Learners are emailed when a module opens for them, unless learner emails are off in Settings.
- Tick Lessons in order to open each lesson once the learner has marked the one before it complete. A lesson a learner has already opened always stays open to them, so you can change the schedule or the order of a running batch.
- Learners see what is open, when the rest opens and what to complete first on their course page, and Continue learning takes them to the next lesson to do. Quizzes and assignments keep their own dates.
- Admins choose under When a learner finishes the batch learners move on to, and whether they move when they complete every lesson or when they are marked finished (Mark finished, or a certificate). Moving on enrols them in that batch with the same checks as enrolling them yourself, emails them, and keeps their place here. The page lists who moved and who could not, with the reason and Try again; learners who finished before you chose the next batch are listed with Move them on.
Links to staff pages need a sign-in.
Class reminders and cancelled classes
- The batch overview lists Upcoming classes as they are held, moved and covered ones included, each with when its reminder goes. Reminders email learners (or a child’s parents) before each class with its time and class link, the day before, two hours before or both, as Settings says.
- To call off one class, choose Cancel beside it. Leave Email the learners ticked to tell them, and add a message if you like. No reminder goes for it, its register says it is cancelled, and it no longer counts as a session in attendance. Choose Restore to put it back.
- To hold one class on another day or at another time, choose Move class beside it; admins can also have another teacher cover it. The calendar does the same for every batch at once.
- A class whose register is already marked was held, so it cannot be cancelled. A batch that meets every day can be left out of reminders in Batch settings.
- Learners see a cancelled class, with your message, above their next class in My Courses.
Complete or cancel a batch
AdminLesson progress is separate for each batch, even when a learner takes the same course again. Completing lessons does not automatically issue a certificate.
- Review outstanding work and certificates, then open Edit batch from the batch overview.
- Change Status to Completed or Cancelled and save the form. A completed batch keeps learner access and history but accepts no new enrolments. A cancelled batch removes learner access.
- Use Batch settings → Archive Batch only when you want to archive the batch. Archiving also removes learner access and can be reversed with Restore Batch; it does not mark the batch Completed.
Links to staff pages need a sign-in.
Common problems
Why is a batch missing?
Check the institute selected in the sidebar and any list filters. Instructors see assigned batches; ask an admin to check your active teaching assignment.
Why can’t I add a learner or change the team?
These actions need an institute admin. The admin should also check accepted membership, learner access, available capacity, batch status and plan limits.
Why is a class time wrong?
Check the institute time zone and the batch’s weekly timetable. Ask an admin to correct the time zone in Settings.